First assembly carried out using Liebherr’s Remote Service App

The LHM 420 is the first mobile harbour crane ever to be fully assembled with the aid of Liebherr’s new Remote Service tool. The crane was delivered to Euroamérica S.A. in Campana, as the first of this type delivered to Argentina, fully disassembled and due for handover in June 2020 but due to the current pandemic situation worldwide, the engineer from the head office in Germany, was unable to attend in person, so all provisions were made, so that he could be on hand to provide any support and assistance required. Cameras were installed on site, daily meetings were held to discuss the pending tasks, and the new Remote Service tool was ready for its first crane assembly.

The new Remote Service App features include audio and video calls, a chat function, screen sharing, image and document exchange, as well as whiteboarding functions. These enable real-time and fast support from experts and made the handover of the LHM possibile.

Benoit Cibert, the engineer in Argentina explained, “From my side, I can tell you that this commissioning job has been a great experience and a great challenge for us, and we are pleased to deliver the crane to the customer according to the initial schedule and without any trouble. The Remote Service Tool certainly contributed to this.”